Refund policy

Returns & Refunds Policy

Important Information

Please note that returns are not free of charge.
Unless an item is faulty or incorrect, return shipping costs are the responsibility of the customer.

30-Day Returns

At norablake.co.uk, we want you to feel confident about your purchase. If you are not completely satisfied, you may request a return within the timeframes outlined below.

Return Conditions

  • Return period:
    You have 30 days from the date of delivery to request a return.

  • Item condition:
    Returned items must be:

    • Unused and unworn

    • In original condition

    • Returned with all original packaging, tags, and accessories

  • Assistance:
    Our customer support team is available to guide you through the return process.

  • Territorial scope:
    This return and refund policy applies to orders placed within the United Kingdom.

Return Shipping Costs

Faulty or Incorrect Items

There is no cost to you if the item:

  • Is damaged during transit

  • Is defective

In these cases, we will cover the return shipping costs.

Change of Mind / Customer Preference

If you are returning an item because:

  • You ordered the wrong product

  • The item does not fit

  • You no longer wish to keep the item

You will be responsible for the return shipping costs.

Restocking Fees

We do not charge any restocking fees.

How to Return an Item

  1. Contact us
    Email contact@norablake.co.uk with your order number and reason for return.

  2. Prepare your return
    Securely pack the item in its original packaging, including all tags and accessories.

  3. Send the parcel
    Returns are handled through our international fulfilment centre.
    Please contact our support team to receive the correct return address before sending any items back.

Refund Process

  • Inspection:
    Once your return is received, the item will be inspected to ensure it meets our return conditions.

  • Refund processing:
    Approved refunds are processed within 7 business days after inspection.

  • Refund timeline:
    It may take an additional 5–7 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us. Our team will assist you in arranging an exchange as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return.
Any such products will be clearly marked as non-returnable on the product page before purchase.

 

For More Information:

STORE NAME:
Nora Blake

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: contact@norablake.co.uk

Phone: +447307344755

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.