FAQ

Frequently Asked Questions (FAQ)

What are the shipping costs?

We offer free shipping on all orders, with no minimum spend required.

How long does delivery take?

Orders are processed and dispatched within 1–3 business days.
Delivery times may vary depending on the courier and destination, but typically take between 2–10 business days after dispatch.

Can I return my order?

Yes. You may return your order within 30 days of receiving it for a full refund.

Returned items must be:

  • Unworn and unused

  • In their original condition

  • In the original packaging

Please refer to our Refund Policy for full return instructions.

What payment methods do you accept?

We currently accept the following payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express)

  • PayPal

All payments are processed securely.

Is it safe to shop on your website?

Absolutely. Your privacy and security are very important to us.

  • Our website is protected with SSL encryption

  • Payments are handled through trusted and secure payment providers

  • We never store your full payment details

Can I track my order?

Yes. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can follow your delivery online.

How can I contact customer support?


STORE NAME:
Nora Blake

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: contact@norablake.co.uk

Phone: +447307344755

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.